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InnoPath Announces Membership in the Symbian Foundation
Brings to the Symbian community end-to-end expertise in over-the-air technical support
Sunnyvale, California, April 2, 2009 – InnoPath
Software, the leader in over-the-air Customer
Care, is pleased to announce its membership in
the Symbian Foundation. InnoPath’s goal
is to help increase the supportability of the
platform and enhance the end user experience
by bringing to the foundation its commercial
experience with over-the-air support and updates.
The company’s contributions
will build upon and enhance the platform’s
existing DM capabilities to quickly adapt to
mobile operator care initiatives.
InnoPath’s deep understanding
of the Symbian platform is manifested in two
currently available OMA-DM client solutions:
- A post-load Smart Client extension for Symbian
smartphones, permitting operators to enhance
the manageability of devices already in the
field.
- A fully OMA-DM compliant pre-load client
that includes the leading InnoPath Device Update
Agent, enabling firmware updates which enhance
functionality, reduce device time to market
or address usability or security issues.
The company’s ActiveCare
server also supports a rich set of end-to-end
functionality with open market handsets that
have integrated the existing Symbian OMA-DM client.
This includes Mobile Check, Mobile Check and
Correct, Mobile Lock and Wipe, Mobile Update,
and Mobile Software Management.
“Our experience in working
with both operators and device manufacturers
will bring to the foundation real-world experience
in further equipping the platform with compelling
over-the-air frontline care capabilities,” said
David Ginsburg, Vice President of Marketing at
InnoPath.
The Symbian Foundation together
with its ecosystem is creating the most proven,
open and complete mobile software platform which
is based on Symbian OS™ and contributed
software assets from S60 and MOAP(s). Symbian
OS is the leading open mobile operating system
that has shipped in over 250 million mobile devices
to date.
InnoPath is demonstrating its
complete ActiveCare solution in support of customer
care for Symbian phones at CTIA, currently running
through April 3.
About InnoPath
InnoPath helps operators and mobile
device makers reduce support costs while providing
a better end-user experience. Our products reduce
support call time and help drive call avoidance.
Our extensive experience in production Tier-1
networks helps us ensure rapid and successful
deployments in large, complex environments. With
a proven value proposition, the payback time
for an operator deploying our solution is usually
less than one year. Our customers include AT&T,
Verizon, Samsung, LG, KDDI and China Telecom.
For more information, visit www.innopath.com .
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